Privacy Policy

This Privacy Policy outlines the terms and conditions regarding the use of the DropBy mobile application (the "App" or “Service/s”) operated by NVTECH VISION PRIVATE LIMITED (referred to as “DropBy”, "we," "us," or "our"). The App is designed to offer a variety of services aimed at enhancing your user experience. We value your privacy and are committed to safeguarding your personal information. By using the App, you consent to the collection and use of your information as described in this Privacy Policy.

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For any support or queries contact us at support@dropbynow.com

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1. Information We May Collect

Here’s an overview of the types of information we collect when you use our App, along with examples of how this data is utilized:

• Account Information: Includes details such as your full name, date of birth, email address, phone number, profile picture, preferred language, username, and any other information you choose to include in your profile.
   

• Messaging Data: Encompasses messages exchanged with other users within the App. The content of these messages is reviewed only when user reports or automated system flags indicate a potential Trust and Safety policy violation.
   

• Interests, Usage, and Connections: Covers information about your interests (derived from your profile), your activity within the App (such as shared content, utilized features, performed actions, and connections with other users), and patterns of App usage, including time, frequency, and duration.
   

• User Communications: Includes interactions when you contact us with questions, feedback, or concerns, such as reports about user interactions within the App.
   

• Device Information: Captures details such as your device's IP address (and inferred location), device name, operating system, browser type and settings, system preferences, telecommunications provider, operating system version, date and time of App usage, and patterns of interaction with the App. Location data, determined via GPS or similar technologies, may also be collected to enhance user experience by offering location-based features or content. Note that disabling location services in your device settings may affect certain App functionalities.
   

This data enables us to improve our services, enhance your experience, and ensure compliance with our policies.

 

2. Use of Information

We utilize the information collected for the following purposes:

• App Functionality and User Account Management: To provide, maintain, and enhance the App's functionality and manage user accounts effectively.
   

• Communication and Support: To deliver important updates, notifications, and customer support services.
   

• Personalization: To tailor your experience based on your preferences and usage patterns.
   

• Performance and Feature Improvement: To analyze and enhance the App's performance, usability, and features.
   

• Compliance and Protection: Personal information may be used to:
   

  • Safeguard the rights, privacy, safety, and property of users, the company, and others (including pursuing or defending legal claims).

  • Enforce the App's Terms of Service.

  • Audit internal processes for compliance with legal, contractual, and policy requirements.

  • Detect, investigate, and prevent fraudulent, harmful, unauthorized, unethical, or illegal activities, such as cyberattacks or identity theft.

  • Comply with applicable laws, legal obligations, and lawful requests, including responding to subpoenas or government inquiries.

• Research and Development: To generate and use de-identified data for business purposes, such as evaluating App effectiveness, enhancing features, and understanding user behavior and characteristics.
   

This approach ensures the security, compliance, and continuous improvement of the App while delivering a customized and reliable user experience.

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3. Information Sharing and Disclosure

We do not sell personal information. However, in the ordinary course of business, we may share your information with:

• Service Providers: Third-party companies and individuals that assist us in operating the App and providing services (e.g., hosting, analytics, customer support, and communication delivery). These entities are required to maintain confidentiality and use your information only as necessary to perform their functions.
   

• Authorities and Legal Compliance: Law enforcement, government authorities, and private parties as necessary to: (a) comply with applicable laws or legal obligations; (b) protect our, your, or others' rights, privacy, safety, or property; and (c) investigate, prevent, and respond to fraudulent, harmful, unauthorized, unethical, or illegal activities.
   

• Business Transactions: In connection with a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of assets, your information may be shared with or transferred to the parties involved in such a transaction, such as potential purchasers or successors.
   

This ensures that your information is used responsibly and only in ways necessary to operate, maintain, and protect the App and its users.

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4. Data Retention

We retain your information for as long as your account is active and for a reasonable period afterward, as necessary to fulfill the purposes outlined in this Privacy Policy.

• User-Provided Information: Data you provide, such as account details and messages, is retained to ensure the App functions as intended and to provide you with a seamless experience. This information may be kept longer if required to comply with legal obligations, resolve disputes, or enforce agreements.
   

• Automatically Collected Information: Data collected automatically, such as device details and usage patterns, may be retained in aggregated or anonymized form. This allows us to analyze trends, improve the App's performance and features, and support research and development efforts.
   

We regularly review the information we store and delete or anonymize data when it is no longer needed for operational, legal, or analytical purposes. You may also request the deletion of your information by contacting us, subject to our legal and operational retention obligations.

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5. How You Share Information on DropBy

Public Sharing: When you create an account on DropBy, certain elements of your profile are made visible to the DropBy community within the App. This may include your profile picture, full name, username, bio, personal information, and photos.

Interactions with Other DropBy Users: Users with whom you interact on DropBy will be notified of your actions related to them on the App, such as viewing their profile, liking a photo, sending or accepting a friend request, or sending or liking a message. Kindly note that while you can see your own location at the time of using our location feature within a defined radius by DropBy, you cannot see the exact location and time of other Members, and they cannot see yours. This ensures everyone's privacy and safety while still allowing you to connect with people nearby within a defined radius.
 

6. Managing Your Information

You have control over your information and can manage it through the following means:

• Account Settings: Access your account settings within the App to review, update, or delete your personal information. This includes modifying profile details, preferences, and other account-related data.
   

• Stopping Data Collection: If you wish to stop all collection of information, you can uninstall the App using the standard uninstallation process on your device. Please note that uninstalling the App will not automatically delete data already collected; you may need to contact us to request data deletion where applicable.
   

For additional assistance or to exercise your rights regarding your information, you can reach out to our support team. We are committed to ensuring that you have the tools and support needed to manage your data effectively.

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7. Third-Party Websites and Services

The App may include links to external websites and online services operated by third parties. Additionally, our content may be embedded within third-party websites or services that are not affiliated with us. The inclusion of these links and integrations does not imply endorsement or affiliation with any third party. We do not control, nor are we responsible for, the content, practices, or actions of third-party websites or services.

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8. Processing of Personal Information in the United States

DropBy serves users worldwide. While we are based in India, we collaborate with service providers operating in various other countries. Your personal information may be transferred to countries that do not have the same data protection laws as those in your home country or territory. However, we will ensure that your personal information is protected in line with this Privacy Policy or as otherwise communicated to you.

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9. International Transfers from Europe

DropBy is headquartered in India, with service providers located in the United States and other countries. When transferring your personal information to a country that does not offer the same level of data protection as that provided in Europe, we will implement standard contractual clauses to ensure that your personal information remains adequately protected.

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10. Data Security

By using the App, you assume responsibility for the associated risks. Access to your information is restricted to authorized personnel who require it for the operation or enhancement of the App. Although we employ suitable technical, administrative, and organizational safeguards to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction, no security system can offer complete assurance against all potential threats. It is important to note that no Internet or email communication is entirely secure or error-free, and emails sent to or from us may not be encrypted. We recommend exercising caution when sharing sensitive information online. Additionally, we are not liable for any bypassing of privacy settings or security features on the App or third-party websites. We also do not control the actions of users who may use third-party applications or devices to record, store, or share content or communication without the consent of other users. Please keep these factors in mind while using the App.

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11. Children’s Privacy

The App is not designed for use by children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18 without the necessary consent from a parent or guardian, as required by law, we will take immediate steps to delete that information.

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12. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be published here, accompanied by the revised effective date. Your continued use of the App after these updates signifies your acceptance of the updated Privacy Policy. We recommend reviewing this policy regularly to stay informed about how we handle your information.

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13. Consent to Privacy Policy

By using DropBy, you confirm your agreement with the collection, use, and sharing of your information as outlined in this Privacy Policy. Your continued use of the App signifies your acceptance of any changes made to the policy.

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14. Contact Information

For any questions or concerns about this Privacy Policy or our data practices, please reach out to us:
NVTECH Vision Private Limited
Email: connect@nvtechvision.com

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15. Notice to California Residents

This supplemental privacy notice is provided to California residents in compliance with the California Consumer Privacy Act of 2018 (“CCPA”).

We do not sell personal information.

Under the CCPA, California residents have the following rights:

• Information: Our Privacy Policy outlines how we collect, use, and share your personal information through the App, including over the past 12 months. Specifically, it details:
   

  • The sources from which we collect personal information and the types of information we collect, as outlined in the "Information We May Collect" section.

  • The purposes for which we use and share personal information, as described in the "Use of Information" and "Information Sharing and Disclosure" sections.

  • How users can share information via DropBy, detailed in the "How You Share Information on DropBy" section of the Privacy Policy.

• Access: You have the right to request a copy of the personal information we have collected about you.
   

• Deletion: You have the right to request that we delete the personal information we hold about you.
   

However, the CCPA includes certain limitations on these rights. For instance, we may not provide access to sensitive information or other consumers' personal information in response to access requests, nor disclose information that would compromise trade secrets. The CCPA also establishes specific conditions under which deletion requests must be honored.

As per the CCPA, we will not provide the following information in response to access requests for the following reasons:

• Account data, including passwords, identity verification codes, unmasked phone numbers, or email addresses, due to the sensitive nature of this data.

• Personal information of other users or employees, including feedback and comments, as disclosing this may infringe on others’ rights.

• Internal proprietary information that supports the App’s functionality, such as suspension decisions and content recommendations, as it is protected by trade secret laws.

• Server logs older than 30 days, as these are essential for maintaining the security and integrity of the App.

You are entitled to exercise these rights without facing discrimination.

To submit requests:

• To request access to or deletion of your personal information, please email us at support@dropbynow.com

• To verify your identity before processing your request, we may ask for your phone number to send a verification code or request other information as necessary to confirm your identity.

Authorized Agents: California residents may designate an authorized agent to submit requests on their behalf. We will require authorized agents to provide proof of their identity and authority, as stipulated by the CCPA.